Terms of Angelica Experiences
The following Booking Conditions apply to all bookings of an Angelica Experience. They do not apply to any villa (please refer to Terms and Booking Conditions). Angelica Experiences are provided by local companies or individuals who are wholly independent of Angelica Holiday VIllas. For Angelica Experience bookings, we act solely as agent for the provider concerned and your contract will be directly with that provider. These Booking Conditions set out how your booking is made and administered together with some other applicable terms. They form part of your contract with the provider. The provider will also have its own terms and conditions which will apply to your contract as well. Copies of these are available on request. If there are any differences between these Booking Conditions and the provider’s own terms and conditions, the provider’s terms and conditions will apply in respect of the difference. These Booking Conditions also set out the basis on which Angelica Holiday Villas handles bookings for an Angelica Experience. In these Booking Conditions, “provider” means the person or entity which operates or provides the Angelica Experience or additional service and with whom you will have a contract, “Angelica Holiday Villas”, “we”, “us” and “our” means Angelica Holiday Villas, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires.
- Making your booking
You can initiate a booking of an Angelica Experience before you travel with us (via telephone or email). Your contract will be with the provider concerned and not with Angelica Holiday Villas. For all bookings, the person making the booking must be at least 18 years of age at the time of booking and must be authorised to make the booking on the basis of these and the provider’s terms and conditions by all persons named on the booking or who will make use of the service. Once we have received your go ahead and all appropriate payments (see clause 2 below), we will confirm your Angelica Experience and issue you with a payment confirmation on behalf of the provider. Your invoice should be given to you by the provider when you receive the service. All correspondence and documents will be sent to the email address registered on your booking request form. Please check your confirmation carefully as soon as you receive it and contact us immediately if any information which appears on this or any other document appears to be incorrect or incomplete.
- The cost of your Angelica Experience
Prices for Angelica Experiences will be sent to you, upon request, via email by us. In some cases, providers reserve the right to pass on any increase in the price or additional charges which arise after booking in accordance with their terms and conditions. The prices for all Angelica Experiences are quoted in Euros and you will need to pay all balances in Euros.
The applicable payment method depends on the Angelica Experience booked. You will either need to pay a standard administration fee or a deposit at the time of booking and then the balance locally (in Euros) to the provider or we will take payment on behalf of the provider and no further payment will be due locally. Please note that all administration fees and deposits are non-refundable. For bookings where we take both a deposit and the balance payment, the currency will be fixed when you confirm your booking. For those services where local payment is required, you must ensure that you are able to pay using a method that the provider is able to accept. Please note that many providers will only accept a Euro cash payment and do not have credit card facilities. Please check with us if you are unsure which method of payment you can use for your particular Angelica Experience. For amounts payable to Angelica Holiday Villas we accept payments by bank transfer for which you will need to bear any costs involved.
- Your contract
A binding contract between you and the provider of the Angelica Experience comes into existence as soon as the applicable payment is accepted at the time the booking is made. Angelica Experiences we act in the capacity as a booking agent only. The terms and conditions of the provider in question will apply to your contract. A copy of these is available on request.
You must ensure that your travel insurance will cover your chosen Angelica Experience. Many policies exclude cover for any activity which the insurer considers to be hazardous so please ensure you check the policy terms and conditions.
- Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, the provider may not be able or willing to meet any such requests. Where the change can be made, an amendment administration fee of €25 per change will be payable together with any charge or cost incurred or imposed by the provider.
- Cancellation by you
For all Angelica Experiences, the cancellation policies of the individual providers will apply (available on request). Where a cancellation payment is made through us, a 5% cancellation fee to cover administration costs will always be applied. Please note that for Angelica Experiences where the balance payment is due locally you may need to pay a cancellation fee to the provider in accordance with their booking conditions.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned and we are able to provide a cancellation invoice on request.
- Changes and Cancellation by the Provider
If there is a change to your Angelica Experience booking or the provider has to cancel this for any reason, we will advise you as soon as we become aware. As agent only for the provider, we cannot accept any liability for any change or cancellation made by the provider.
- Force Majeure
Neither the provider nor Angelica Holiday Villas will have any liability or pay any compensation where the performance or delivery of an Angelica Experience is prevented or affected by, or you otherwise suffer any damage, expense or loss as a result of, “force majeure”. In these Booking Conditions, “force majeure” means any event or circumstances which the provider or, where applicable, Angelica Holiday Villas could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, volcanic activity, fire, flood, epidemic, closure, restriction or congestion of airports or airspace and all similar events or circumstances outside the control of the party concerned.
Angelica Experiences and additional services are provided by local companies or individuals which are wholly independent of Angelica Holiday Villas. We act solely as an agent for the provider concerned and your contract will be directly with that provider. The provider’s own terms and conditions will apply to your contract. These terms and conditions may include limitations and exclusions of the provider’s liability. Whilst every reasonable effort is made to keep the description of every Angelica Experience accurate and up to date on our website and in the information we provide, changes and errors may occur. If we become aware of any material change or error, we will advise you of this at the time of booking or when we are told if later. We cannot, however, accept any responsibility for any changes or errors. You must ensure you check all details of your chosen Angelica Experience at the time of booking. The provider may cancel or change your Angelica Experience or additional service at any time at its discretion for many reasons including where it considers that there may be a risk to your comfort, health or safety or for factors outside its control such as weather conditions. Some Angelica Experiences may involve an element of risk or require a good level of physical fitness. If you are in any doubt as to what may be involved (including any fitness requirements), you should contact us so we can put you in touch with the provider before deciding to confirm your booking. As referred to in clause 5, it is essential you check that your Angelica Experience are covered by your travel insurance. It is your responsibility to ensure this. We provide you with information about and the means of booking the Angelica Experiences and additional services in good faith. However, we do not operate them and have no involvement with or control over the providers. We cannot therefore accept any liability for any Angelica Experience or for the acts or omissions (including without limitation, negligence and/or breach of contract) of any provider or any of its employees, suppliers or sub-contractors or for anyone else involved with any Angelica Experience or additional service or for any personal injury, death, damage, loss, expense or other sums or claim whatsoever. We do not, however, exclude liability for our negligence or that of our employees (providing they were at the time acting within the course of their employment) which results in your death or personal injury.
- Complaints and Problems
As we act only as agent for the providers for all Angelica Experience bookings, any assistance we provide in resolving or attempting to resolve a complaint or claim is provided on a goodwill basis and in our capacity as agent.
- Your behaviour
All clients are expected to have consideration for other people. If in the reasonable opinion of the provider or any other person in authority, you behave in such a way as to cause or be likely to cause danger or risk of injury to yourself or others, upset or distress to any third party or damage to property, the provider is entitled, without prior notice, to terminate participation in the Angelica Experience or additional service by the person(s) concerned. The provider will then have no further responsibility toward such person(s). No expenses, costs or refunds will be paid.
- Safety standards
Please note, it is the laws and applicable standards of the country in which the Angelica Experience is provided which apply and not those of any other country. These laws and standards may not be the same as in your home country and may sometimes be lower. It is your responsibility to ensure that you are satisfied with the safety standards and precautions offered by the provider before using their service(s) or participating in any Angelica Experience. Please also see clause 10 above.